Customer Support Request Form
Before you submit a support request, please make sure that your question has not already been answered below or on the FREQUENTLY ASKED QUESTIONS page.
We will try to answer all customer inquiries within two (2) business days, but we are often able to answer most inquiries within one (1) business day or less.
We request that you use our SUPPORT REQUEST FORM for all matters related to customer support, and not our company email address or phone number as the support form will allow us to respond to your request in the quickest and most efficient manner. It delivers your support request to several members of the staff at the same time so the first available person can answer you and your issue can be easily tracked until it is resolved.
Please be advised of the following known issues:
If you would like to CANCEL or ALTER your account please visit CCBill here or EPOCH here.
If your password does not work for any reason please reset your password using the password reset form.
If you were recently REBILLED by CCBill and you are still recieving a message saying that your ticket is expired please provide the email address and username associated with that account here.
We are working with CCBill to fix the above problem. Please be patient while we do so. Thank you.
If you have any questions not covered by this page please proceed to the customer support form below. Thanks.